Frequently Asked Questions
Question about selling
To list your property on Best Property, start by creating an account on the platform. Once registered, log in and click on the “List Property” or “Add Listing” button. Fill in the required details such as property type, location, price, photos, and a detailed description. Make sure to provide accurate and appealing information to attract potential buyers or renters. After submitting the listing, it will go through a quick review process. Once approved, your property will be live on the website, visible to all users. You can also manage, edit, or update your listings anytime from your dashboard.
Listing your property on Best Property may involve a fee, but the exact amount can vary based on the platform’s current policies and the type of listing you choose. Some real estate platforms in Sri Lanka offer free basic listings, while others charge for premium features like enhanced visibility or promotional tools. For instance, platforms like ikman.lk allow users to post property ads and offer options to boost listings for better exposure .
It’s advisable to visit Best Property’s official website or contact their customer support to get detailed information about any applicable fees and the features included in different listing packages. This will help you choose the option that best fits your needs and budget.
To sell a property, you typically need the following documents:
Title Deed – Proof that you legally own the property.
Copy of National ID or Passport – For identity verification.
Sale Agreement – A legal document outlining the terms of the sale.
Tax Receipts – Latest property tax receipts showing dues are cleared.
Encumbrance Certificate – Confirms the property is free from legal or monetary liabilities.
Approved Building Plans – Especially for houses or buildings.
Proof of Address – Utility bills or bank statements.
No Objection Certificate (NOC) – From relevant authorities if required.
Requirements may vary based on local laws and property type.
To make your property more appealing to buyers, follow these tips:
Enhance Curb Appeal – Clean the exterior, trim the garden, and add fresh paint if needed.
Declutter and Clean – A tidy, well-organized space feels more spacious and inviting.
Make Minor Repairs – Fix leaky faucets, squeaky doors, or cracked tiles to show the property is well-maintained.
Use Good Lighting – Open curtains and add lighting to make the space bright and welcoming.
Neutral Decor – Use neutral colors to help buyers visualize their own style in the space.
Highlight Key Features – Emphasize unique selling points like views, location, or amenities.
Professional Photos – High-quality images attract more online interest.
Stage the Property – Arrange furniture to show the full potential of each room.
Yes, you can edit or remove your property listing after posting it on Best Property. To do this, log in to your account and navigate to your dashboard or “My Listings” section. From there, you can select the property you wish to modify or delete. This feature allows you to keep your listing information up-to-date or remove it once the property is sold.
If you need assistance, feel free to provide more details about the platform you’re using, and I can guide you further.
Yes, many property platforms and real estate agents offer assistance with property valuation. This service helps determine a fair market price for your property based on factors like:
Location
Property type and size
Market trends
Recent sales in the area
Condition of the property
If you’re listing on a platform like Best Property, check if they offer valuation tools, expert consultations, or partner with licensed valuers. You can usually request this service through your account dashboard or by contacting their support team.
Buyers can contact you through the platform where your property is listed. Here’s how it typically works:
Contact Form or Message Box – Most platforms have a built-in form that allows buyers to send you a message directly.
Phone or Email – If you’ve chosen to display your contact details, buyers can call or email you.
Chat Feature – Some sites offer real-time chat for quicker communication.
Agent Support – If you’re working with an agent or the platform offers agent services, buyers may contact them first.
Make sure your contact information is accurate and that you respond promptly to inquiries for the best results.
Yes, many property platforms offer agent support or professional selling services to help streamline the process. These services may include:
Certified real estate agents to handle inquiries, viewings, and negotiations
Professional photography and listing creation
Pricing and valuation advice
Marketing and promotion on high-traffic areas of the website or social media
Legal and documentation support
If you’re using a platform like Best Property, check their website or contact their support to see if they provide these services directly or through verified partners
Once you find a buyer, follow these steps to complete the sale smoothly:
Negotiate Terms – Discuss and agree on the sale price, payment method, and any conditions.
Draft a Sale Agreement – Create a legal contract outlining the agreed terms, signed by both parties.
Verify Buyer’s Credentials – Ensure the buyer can make the payment and has proper identification.
Collect a Token/Advance Payment – This secures the deal and shows buyer commitment.
Gather Legal Documents – Prepare the title deed, tax receipts, and other necessary paperwork.
Hire a Lawyer – A legal expert can oversee the process and protect both parties.
Complete the Transaction – Finalize payment and register the property transfer with local authorities.
Hand Over Possession – Once payment is confirmed, hand over the property and keys.
Questions About Agents
To find a verified agent on our platform, follow these steps:
Visit the “Agents” or “Find an Agent” Section – This is usually accessible from the homepage or main menu.
Use Filters – Narrow your search by location, property type, or specialization.
Look for Verification Badges – Verified agents typically have a badge or label indicating they’ve been screened and approved by the platform.
Check Ratings and Reviews – Read feedback from other users to ensure reliability and professionalism.
View Agent Profiles – See their listings, experience, and contact info.
Contact Directly – Use the platform’s messaging or call options to reach out to the agent.
Real estate agents offer a range of services to both buyers and sellers to help streamline the property transaction process. Here are the key services they provide:
For Sellers:
Property Valuation – Help determine a fair market price for your property.
Marketing and Advertising – Promote your property through online listings, brochures, open houses, and social media.
Negotiations – Handle price negotiations with potential buyers to secure the best deal.
Contract Management – Prepare and manage the sale agreement, ensuring all legal aspects are covered.
Buyer Screening – Ensure buyers are financially qualified to complete the purchase.
Paperwork and Documentation – Handle the required legal documents and the property transfer process.
Advice on Staging and Improvements – Recommend home improvements or staging tips to make your property more attractive.
For Buyers:
Property Search – Help you find properties that meet your criteria (location, price, features).
Market Insights – Provide information about market trends, property values, and neighborhood details.
Negotiation – Negotiate the best possible price with sellers.
Financial Guidance – Assist with mortgage options, financing, and connecting you with lenders.
Property Inspections and Legal Advice – Recommend trusted inspectors and legal professionals to ensure the property is in good condition and all legal matters are in order.
To ensure an agent is trustworthy, consider the following steps:
Check Credentials – Verify if the agent is licensed and registered with the relevant real estate regulatory body. Many countries have a licensing system for agents, so check online or ask for proof.
Look for Experience – An experienced agent with a solid track record in the industry is often more reliable. Check how long they’ve been in business and their specific experience with your type of property (residential, commercial, etc.).
Read Reviews and Testimonials – Look for feedback from previous clients on the agent’s website, property platforms, or independent review sites. Positive reviews and repeat clients often indicate trustworthiness.
Ask for References – Don’t hesitate to ask the agent for references from past clients. A reputable agent will gladly provide these.
Examine Their Professionalism – A trustworthy agent will communicate clearly, respond promptly, and have a well-organized approach. Trust your instincts on their professionalism.
Transparency – A reliable agent will be upfront about fees, commissions, and any potential conflicts of interest. If anything seems unclear, ask for clarification.
Industry Recognition – Check if the agent is affiliated with reputable agencies or professional bodies, which adds credibility.
Gut Feeling – Trust your instincts. If something feels off or the agent is being overly pushy, it may be a red flag.
Yes, real estate agents can list properties on your behalf. In fact, this is one of their key services. Here’s how they typically help:
Property Listing Creation – Agents can create a detailed listing for your property, including photos, descriptions, and key details like price, location, and amenities.
Marketing and Promotion – They will often market the listing across various platforms, such as property websites, social media, and through their own networks.
Handling Inquiries – Agents can manage inquiries from potential buyers or renters, saving you time.
Open Houses and Viewings – They may arrange and host open houses or private viewings for interested parties.
Negotiation and Offers – Agents handle offers and negotiate the price and terms on your behalf, aiming to secure the best deal for you.
Before hiring an agent, make sure you sign a listing agreement, which outlines the terms of their services, including commission fees and the duration of the listing.
The fees for working with a real estate agent can vary depending on factors such as the region, the type of property, and the services provided. Here are the common fee structures:
Commission-Based Fees – Most real estate agents charge a commission, typically a percentage of the sale price. This usually ranges from 1% to 3% of the property’s sale price, but it can go higher or lower depending on the agent and market.
Flat Fees – Some agents may offer a flat fee arrangement, especially for specific services (like listing your property or managing viewings), which can be more predictable.
Marketing Fees – If the agent is providing additional marketing services (such as professional photography, listing on premium platforms, etc.), they may charge extra for these services.
Buyer’s Agent Fees – If you’re a buyer, the agent may charge a separate fee for helping you find and negotiate a property. Sometimes, the seller pays the buyer’s agent fee, but this can vary.
No-Fee Listings – In some markets, agents might list properties for no upfront cost but charge a commission when the property is sold. However, these no-fee listings are less common and often include certain conditions.
Points to Consider:
Negotiation – You may be able to negotiate the agent’s commission, especially if your property is high-value or you’re working with them on multiple transactions.
Agreement Terms – Always check the terms of the listing agreement, including the commission and any additional fees.
Yes, you can switch agents during the selling or renting process, but there are a few things to keep in mind:
Listing Agreement – If you’ve signed a listing agreement with your current agent, it will outline the terms for ending the relationship. Some agreements may have a notice period or a termination clause that you must follow. Review this document before taking action.
Exclusive vs. Non-Exclusive Agreement –
Exclusive Agreement: If your agreement is exclusive, the agent has the sole right to sell or rent your property. To switch agents, you may need to formally terminate the contract, potentially paying a fee if you break the agreement early.
Non-Exclusive Agreement: You can work with multiple agents, and it’s easier to switch if you’re not tied to a single agent.
Potential Fees – If the agent has already invested time and resources (e.g., marketing your property, holding open houses), they might charge for these services, depending on the terms of the agreement.
Impact on Your Listing – If you switch agents, the listing may be removed or paused temporarily while the new agent takes over. Be prepared for this.
Communication – Always inform your current agent about your decision to switch in a professional manner. If you’re unhappy with their services, providing feedback may help resolve the issues, and sometimes they may be willing to improve their approach to keep your business.
To contact an agent directly, follow these steps:
Through the Listing Platform:
Agent Profile: If you’re using a platform like Best Property or a similar site, go to the agent’s profile page. They will often have a “Contact Agent” button, which could lead to a contact form, phone number, or email address.
Phone or Email: Many listings will display the agent’s contact details (phone number or email) directly on the property page.
Via Agency Website:
If the agent is part of a real estate agency, visit the agency’s website, where you can typically find a directory of agents. Search by location or expertise to find their contact details.
Social Media:
Agents often maintain profiles on platforms like LinkedIn, Facebook, or Instagram. You can message them directly on these platforms if they’re active there.
Office Visit:
If the agent works in an office nearby, you can also choose to visit them in person to discuss your needs.
Referral:
If you have a contact who has worked with an agent before, ask for a referral. This could give you an introduction and help establish trust from the beginning.
Question about renting
Use the search bar on the homepage to filter rental properties based on your preferences. You can specify the location, set a price range, select the number of bedrooms, and choose the property type (e.g., house, apartment). This allows you to quickly narrow down your options and find listings that match your needs. It’s an easy way to browse through properties and save time in your search for the perfect rental.
Viewing listings is free on most platforms. However, some properties may involve agency fees, which are typically disclosed in the listing details. Always check the property description carefully to see if there are any additional costs, such as agency commissions or service charges. These fees are usually outlined upfront to ensure transparency before proceeding with a rental agreement.
To schedule a viewing of a property, follow these steps:
Contact the Agent or Owner – Use the contact details provided in the listing (phone number, email, or message form) to reach out to the agent or property owner.
Request a Viewing – Let them know you’re interested in viewing the property and suggest a time that works for you. Some platforms also have a “Schedule Viewing” button to request an appointment directly.
Confirm the Details – Make sure to confirm the time, date, and location of the viewing.
Prepare Questions – Before the viewing, prepare any questions you may have about the property, the rental terms, or other details to ask during the visit.
When renting a property, you typically need the following documents:
Proof of Identity – A government-issued ID (e.g., passport, national ID card).
Proof of Income – Recent payslips, bank statements, or an employment letter to show you can afford the rent.
Reference Letter – A reference from a previous landlord or employer can help demonstrate your reliability as a tenant.
Security Deposit – A refundable deposit, usually equal to one or two months’ rent, to cover potential damages.
Lease Agreement – Once you’ve been approved, you’ll sign the rental agreement outlining the terms and conditions.
Proof of Address – A utility bill or official correspondence showing your current address.
These documents ensure that the landlord or property manager can verify your identity and financial stability.
Whether utilities are included in the rent depends on the landlord and the specific rental agreement. Here are the common scenarios:
Utilities Included – Some landlords include utilities such as water, electricity, gas, and internet in the monthly rent. This is typically indicated in the listing or lease agreement.
Utilities Not Included – In other cases, tenants are responsible for paying utilities separately. The landlord may provide the tenant with the utility costs or expect them to handle the billing directly with the service providers.
Partially Included – In some rentals, only certain utilities (like water) may be included, while the tenant is responsible for others (like electricity or internet).
Always check the rental agreement for specifics regarding utilities and clarify any uncertainties with the landlord or agent before signing.
Yes, it’s often possible to negotiate the rent, especially if you’re a serious and reliable tenant. Here are some strategies to help you negotiate:
Market Research – Compare similar properties in the area to ensure the rent is in line with current market rates. This will give you a stronger case for negotiation.
Long-Term Lease – If you’re willing to sign a longer-term lease (e.g., 12 months instead of 6 months), the landlord may be more inclined to offer a lower rent.
Timing – If the property has been on the market for a while, the landlord may be more open to negotiating, as they may want to fill the vacancy quickly.
Highlight Your Strengths – Emphasize your reliability, such as having a good rental history, stable income, or being willing to pay several months’ rent upfront.
Consider Other Terms – If the rent is non-negotiable, you may be able to negotiate other terms, such as a waiver of certain fees or including utilities in the rent.
Always approach the negotiation politely and professionally.
Yes, the security deposit is typically refundable, provided that the property is returned in good condition. The deposit serves as protection for the landlord against any potential damages, unpaid rent, or breaches of the lease agreement.
Conditions for Refund:
Property Condition: The property should be clean and free from damage beyond normal wear and tear. Landlords usually inspect the property after you move out.
Unpaid Rent or Bills: Any outstanding rent or utility bills may be deducted from the deposit.
Lease Terms: If you’ve adhered to the terms of the lease and given proper notice (if required), you should receive the full deposit back.
Always clarify the refund process with your landlord before signing the lease to avoid misunderstandings later on.
For repairs or maintenance in a rental property, you should typically contact:
The Landlord or Property Manager – Most rental agreements specify that the landlord or property manager is responsible for major repairs and maintenance (e.g., plumbing, electrical issues, or structural damage). Contact them directly when issues arise.
Maintenance Team – Some properties, especially those managed by larger companies or agents, may have an on-site maintenance team. In this case, the property manager will usually provide you with their contact information for repairs.
Emergency Contacts – For urgent or emergency issues (like water leaks or power outages), landlords or property managers may provide emergency contact numbers for immediate assistance.
Always report repairs or maintenance issues in writing (e.g., email or text) to keep a record. If the issue is your responsibility (such as damage you caused), discuss how to handle it with your landlord.
Questions About the Platform
To create an account on Best Property, Sri Lanka’s leading real estate platform, follow these steps:
Visit the Website: Go to Best Property’s homepage.
Sign Up:
Click on the “Sign Up” or “Register” button, usually located at the top-right corner of the page.
Fill in your details, including your name, email address, and a secure password.
Agree to the terms and conditions, then submit the form.
Verify Your Email:
Check your inbox for a verification email from Best Property.
Click on the verification link to activate your account.
Complete Your Profile:
Log in to your new account.
Navigate to your profile settings to add additional information, such as your contact details and preferences.
Start Using the Platform:
Once your account is set up, you can begin browsing listings, saving favorites, and, if you’re a property owner or agent, posting your own listings.
If you encounter any issues or need further assistance, feel free to ask!
While I couldn’t find specific information about Best Property Sri Lanka’s data security and privacy policies, it’s important to exercise caution when sharing personal information online. Here are some general tips to help protect your privacy:
Review Privacy Policies: Before creating an account or sharing personal details, review the platform’s privacy policy to understand how your data will be used and protected.
Use Strong Passwords: Create a strong, unique password for your account to prevent unauthorized access.
Enable Two-Factor Authentication (2FA): If available, enable 2FA for an added layer of security.
Be Cautious with Personal Information: Avoid sharing sensitive personal information unless necessary and ensure you’re on a secure, official website.
Contact Support: If you have concerns about your data security, contact Best Property’s customer support for clarification on their security measures.
If you need assistance with anything else, feel free to ask!
To reset your password on Best Property Sri Lanka, follow these steps:
Visit the Login Page:
Go to the Best Property login page.
Click “Forgot Password”:
Look for the “Forgot Password?” link near the login form and click on it.
Enter Your Email:
Provide the email address associated with your Best Property account.
Check Your Email:
Best Property will send a password reset link to your email.
Follow the Instructions:
Click the link in the email and follow the instructions to create a new password.
If you don’t receive the email within a few minutes, check your spam or junk folder. If you still need assistance, consider contacting Best Property’s customer support for further help.
you can manage multiple property listings under a single account. This feature is particularly useful for property owners, developers, and real estate agents who need to list and manage several properties efficiently.
How to Manage Multiple Listings:
Log In: Access your account by logging in on the Best Property homepage.
Access Your Dashboard: Once logged in, navigate to your user dashboard where you can view and manage all your active listings.
Add New Listings: To add a new property, click on the “Add Listing” button. You’ll be prompted to provide details such as property type, location, price, and images.
Edit or Remove Listings: In your dashboard, you can edit existing listings to update information or remove them if they’re no longer available.
Track Performance: Monitor the performance of your listings, including views and inquiries, to assess interest and make necessary adjustments.
Tips for Managing Multiple Listings:
Organize Listings: Use clear and consistent naming conventions for your listings to easily differentiate between them.
Regular Updates: Keep your listings up to date with accurate information and current photos to attract potential tenants or buyers.
Respond Promptly: Ensure timely responses to inquiries to maintain a good reputation and increase the likelihood of successful transactions.
To contact Best Property for quick assistance, you can either:
Use the Contact Form: Visit the Contact Page and fill out the contact form with your details and message.
Email Directly: Send an email to the provided support email address for faster assistance.
Both methods allow you to get in touch with customer support and receive the help you need. If you have any other questions, feel free to ask!